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GHM Communications > Cases > Enterprise > Case study: Platinum Choice
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Case study: Platinum Choice

IMPLEMENTATION OF A CLOUD HOSTED SYSTEM

Platinum choice is an independent insurance broker, based in Kidlington, Oxford. Their experienced and professional team provide a traditional service with modern technology, where telephony plays an important role in delivering the type of service their customers expect.

The Solution

The cloud hosted system was recommended as it can deliver the efficient service needed to handle client calls such as a professional auto attendant and voicemail. The staff also have the flexibility to handle calls remotely, and never have to worry about missing a client call.

The Product

The platform is the perfect option for small to medium sized businesses. Staff also have access to the GHM Support Desk, should they need assistance. GHM was also asked to manage internet connectivity and recommended a solution specifically for voice.

The Benefits

These are the main benefits Platinum Choice are receiving from GHM: –

  • Mobile phone applications –so that staff working remotely are easily contacted by customers and office-based staff.
  • Options to add additional users quickly.
  • FREE UK call package, including mobile 07 calls of up to 2000 minutes per month
  • Professional auto attendant and voice mail is set-up for every user.
  • Continued support from GHM Support Desk, if they need assistance on setting up apps, reporting functions and call recording etc.

Customer Feedback

“Working with Neil and the team at GHM is a breath of fresh air, they have looked after our telecom needs now for many years including 2 installations which went like clockwork. How many businesses can say that?

“Also, to know that they are just a phone call away when we do need them, and you can speak to someone quickly who can resolve issues is complete peace of mind. I know my business is in good hands with GHM alongside us.”

Other testimonials