Last week we installed a cloud-hosted telephone system for a long-standing client. ‘Isn’t that what you do?’ I hear you say. Well yes, but this system was installed entirely remotely which made us really think about how telecoms have changed. GHM Managing Director, Neil McManus shares this thoughts on how telecoms has evolved since he joined the industry at age 18 (see pic).
It was great to see engineers configure, deploy and train staff for the 124 seat contact centre last week. They did this without setting foot on the premises to ensure that everyone stays COVID safe. Handsets were configured and shipped to their offices. Working closely with the clients IT Team, soft clients were pushed out silently to client machines/mobiles and training has been carried out via Teams.
In 1996 a solution this size and complexity would have involved a mass of manual input and a reinforced comms room floor to ensure the kit didn’t fall into the car park! While Neil misses the camaraderie and chaos of a large premise PBX installation, he loves seeing the Technical Team & Account Managers passion in delivering the latest technology and solutions to our clients in the trickiest of circumstances.
To find out more about our Cloud Telephony Solution, click here: https://www.ghmcommunications.com/Services/cloud-telephony/