As part of HOT Solicitors expansion plans, they recently opened a new satellite office in Horley, Surrey.
They required a simple to use telecom solution for the office which would allow staff to easily maintain contact with the head office as well as facilitate remote working.
Rob Beighton, of HOT Solicitors comments: “A lot of our partners and staff spend time in court and at external meetings so we were keen to introduce a system that allowed them to operate effectively away from the desk, picking up messages from their land lines and making calls just as they would in the office.”
HOT Solicitors approached leading telecoms specialists GHM Communications who recommended and installed the latest IP (Internet Protocol) technology from Samsung.
The OS7030 phone system enables calls to be made and received via the internet, cutting the need for multiple lines to just a single line with broadband.
Simon Hayler of GHM Communications comments: “We programmed the Horley office telephone number to route calls over the internet. Therefore reducing the number of telephone lines required in Horley.
“The IP Handsets that are used within the office can be unplugged and used remotely when connected to any broadband router, they auto connect to the Horley system and operate exactly as it would in the office. This provides ultimate flexibility for remote working without the use of mobiles or additional numbers.
“Another great advantage of the system is that if the office expands further and has to relocate the telephone number will remain the same regardless of where it is based.”
Rob Beighton of HOT Solicitors says: “The GHM solution was ideal for our needs and the implementation was very straight forward. The new system provides us with great working flexibility, with the peace of mind that we could relocate seamlessly and easily expand the system. The system is extremely good value for money in that it will meet our needs for a good many years to come.”