TelcoSwitch

telco - TelcoSwitchOur CallSwitch product, from TelcoSwitch, offers the latest in Unified Communications. From simple “find me/follow me” functionality that will simultaneously ring to fixed mobile convergence applications to making and receiving business calls on personal mobile devices.

Our seamless integration with different CRM solutions and browsers brings together the functionality and features of your CallSwitch phone solution and inserts it into the applications that your customers use on a daily basis.

The average work day is full of managing customer calls and records using various sales and support programs. By integrating CallSwitch with your CRM system or browser, you can not only improve the speed and accuracy of working, but can also dynamically pull up customer records and information at a time when you need them most.

Our Powerful desktop and mobile applications specifically designed to take your business communications to a whole new level. It’s main purpose is to enhance and simplify your day-to-day communications experience.

With CallSwitch Compliant your customers can see how employees are communicating with customers. CallSwitch Compliant gives your customers a 360 degree view of their customer touch points and allows them to track how employees handle specific customer situations, interactions and day-to-day activities, all from one screen.

CallSwitch Compliant is designed to be operational in minutes. Our intuitive web interface makes it easy to navigate through calls and playback, with CallSwitch Compliant features available from a single screen. With just a simple tutorial, you can be up and running without losing valuable staff time to training.

The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of 1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business.

If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.

Our managed IP service enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can then receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.

As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity

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KEY FEATURES

MOBILE PAIRING

Sync your mobile with your office handset never miss a call

EXTENSION

Reach people in 3 or 4 digits, wherever you are

UNIFIED VOICEMAIL

Pick up all your voicemail from any device, anywhere

MULTI LOCATIONS

Connect your offices across the globe with a single phone system

CALL RECORDING

Record and archive all inbound or outbound calls

MOBILE PAIRING

Sync your mobile with your office handset never miss a call

UNLIMITED CONFERENCE CALLING

Set up a private virtual conference room with external dial ins

CALL QUEUING

Never lose a customer when you’ve got them on hold

CALL GROUPS

Directs call super effectively and never miss a call

LANDLINE NUMBERS

Give customers a local number that goes straight to your mobile

AUTO ATTENDANT

Handle calls professionally and efficiently

MOBILE APPS

Manage the whole phone system from your smartphone

DESKTOP DIALING

Initiate calls straight from your computer

HOT DESKING

Switch desks in shared office environment

SPEAKERPHONE PAGING

Call out to all extensions

CALL PARKING

Park calls to a specific location

CALL MONITORING

Full suite of services to analyse team performance

FAX

Send and receive fax by email‍‍‍